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Guarantee


KAWAI is one of the most renowned manufacturers of grand pianos, upright pianos and digital pianos, and the name has stood for quality since 1927. Kawai stands behind this long history, and the knowledge and expertise that go into every instrument, by offering a manufacturer’s warranty to the original purchaser.

The contractual and/or statutory rights of the end customer shall not be affected by this warranty.

Within the UK, the Kawai warranty is divided by product categories as below:




Upright Pianos:


10 years manufacturer's warranty for the original purchaser, from the date of purchase




Grand Pianos:


10 years manufacturer's warranty for the original purchaser, from the date of purchase




Anytime Uprights / Anytime Grands:


10 years manufacturer's warranty for the original purchaser from the date of purchase for the acoustic instrument, and 5 years for the electronic parts.





Digital Pianos:



5 years manufacturer's warranty for the original purchaser, from the date of purchase



This warranty is valid for all digital pianos purchased after September 2015 .

Here you can find all details of our warranty for digital pianos:

KAWAI Digital Piano Guarantee Document



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