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Frequently Asked Questions


Question:
Can I connect my Kawai digital piano with serial interface to the USB interface of my computer or do I have to use a RS232 (D sub 9 pin)?

Answer:
You can NOT connect pianos with serial interface to a PCs USB port! Only the PCs serial COM port works here.
You also need a special cable with the following specifications:

mini DIN, 8-pin, male

D-sub, 9-pin, male

Function

Pin

Pin

Function

HSKo

1

----------------

8

CTS

HSKi

2

----------------

7

RTS

TXD-

3

----------------

2

RXD

GND

4

----------------

5

GND

RXD-

5

----------------

3

TXD


Question:
How do I connect my digital piano to my PC via MIDI and what do I need for it?

Answer:
At first you need a MIDI adapter cable for the PCs Gameport. You─ll get it at your local computer shop. It offers 2 MIDI jacks on one side and the plug for the Gameport on the other side. This cable uses the MIDI drivers of your soundcard. Often the driver names are SB MIDI OUT or MPU MIDI Out.
Open the Windows Control Panel-->Multimedia (Audio) and check if the drivers are installed (usually they are).
Next you need a MIDI sequenzer or score writing software, f.ex. Cubase or Finale. Now you should make sure that the MIDI input and output is selected correctly in this software. MIDI Input and Output usually can be defined in these programs. Switsch the interface switch of your piano to MIDI, if existing!
Play!
If there is no signal try to exchange the 2 MIDI jacks with each other (MIDI IN/OUT).


Question:
Do I need a special KAWAI Midi driver for my Kawai instrument?

Answer:
No, all instruments with MIDI are standard. This means, you only need the MIDI driver of your soundcard, which is included in Windows OS or the soundcards box.
Exception : If you don't want to use the MIDI jacks of your instruments, you can use the serial To-Host interface. In this case you need a driver, which you download here: Downloads.

Question:
Do your digital pianos have the same hammer action like an acoustic piano?

Answer:
Our AWA Grand Pro, AHA4 and AHA3 actions use only hammer mechanism and no springs. But they are no "real" acoustic piano actions.


Question:
Is your action graded?
Are the lower keys heavier than others?

Answer:
Yes, our AWA Grand Pro, AHA4 and AHA3 actions use 4 zones with different play weights each. The zones are as follows:
Zone 1 = key 1-15
Zone 2 = key 16-32
Zone 3 = key 33-63
Zone 4 = key 64-88


Question:
How much MB Sample ROM is used in my digital piano?

Answer:
We do not announce any size of memory. Nowadays the size of ROM gives no indication of the sound quality anymore.
Even a sample ROM of 256 MB is no guarantee for a good sound, because it just gives information about the lenght of the recording, but NOT the quality and sound character.
So: Trust your ears!


Question:
Are the piano sounds sampled in various dynamic steps and/or are velocity switches used?

Answer:
Kawai uses the unique Harmoniq Imaging system, which controls the dynamic stepless.
A realtime calculation of sound is taking place and not just a simple switch. As a result you cannot hear any switches within the velocity range and you get an excellent control of the dynamics.

Question:
Do you still have memory cards for the K1, K4, K5 or XD5 on stock?

Answer:
Sorry, those cards (DC-8, DC-16 and DC-32) are no longer available.


Question:
I bought a used Kawai K1/K4, but there was no AC adapter. Can I buy one from you?

Answer:
Sorry, but the original AC adapter PS-121 is no longer available.
But you can use a universal AC adapter with the following specifications: Output 12V DC, 500mA, Polarity - inside/+ outside

Question:
I'm using the old Q-80 and have many disks with my music. Now I want to convert these songs into SMF (Standard MIDI File). My PC cannot read the disk. What can I do?

Answer:
The Q80 uses his own data and disk format. That's why a PC cannot read the disks. But there is a software, that can do it: Please go to www.giebler.com. Unfortunely this software runs under DOS or MSDOS mode. Also you can transfer your songs by MIDI recording to your PC.